Susan Routledge has been involved in the beauty industry as a salon owner for over 30 years. As a consultant, she specialises in helping salon owners to achieve cash rich businesses, which give you ultimate freedom. Winner of over 10 National Business Awards, including both Salon and Employer of the Year for her current businesses, she is the founder of the trademarked STABLE BusinessFormula, as well as a sought after Business Turnaround Consultant and Author of ‘The Little Book of Client Retention.’ Her down to earth, light hearted approach has made her a trusted industry advisor, engaging speaker and awards judge.


Areas of Expertise

New Business & Retention Strategies
Rebooking Strategies
Staff Motivation & Incentives


"Susan Routledge is without doubt the person I recommend to any business owner looking to maximise profits from their business. Susan doesn’t give you meaningless theory – all the tools she uses, from financial analysis & forecasting to working systems she has perfected in her own businesses and the businesses of those people smart enough to hire her. If you get a chance to work with Susan, do it – you won’t regret it!" - Catherine Trebble